Frequently asked questions
What will you need from me to get started?
It's more of what don't we need? We're just kidding! First off we will need your event date, your contact info, and any other important details you think we should know! Once you've filled out our Awards Order Form or purchased an item directly through the website you will receive an email with next steps in the process and any other details we may need.
What is normal turnaround time?
Turnaround time usually runs 3-4 weeks. During peak times January-March and June-August production times can run 5-7 weeks. Production time starts after your quote has been approved, deposit/payment received and proofs have been approved. We encourage you to prepare as soon as possible for ordering to ensure the arrival of products prior to the event date.
When will I get my order?
Since all of our products are custom ordered, arrival times will depend on the item ordered and qty. Note- the faster you respond to follow up emails, the faster your order gets to you! Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our banners are printed in California, while everything else comes out of Idaho. We try to use Made in the USA products whenever we can and are always searching for new USA made options to add to our offerings.
How do I place my awards order?
Please fill out our Awards Order Form found on our Awards pages or by using this link.
How do I pay for my awards order?
After your quote has been approved, an invoice for either full payment or partial (deposit) payment will be sent via email to the email provided. Invoices can be paid for with all major credit cards (Visa, MasterCard, American Express or Discover) or ACH transfers.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before the order is finalized or at check out.
What is the return policy?
All of our work is 100% CUSTOM. Returns of any kind are not accepted.